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Support to search requests based on service request common additional fields. Department Head Role - A role which can be assigned to requesters HTML editor across product now has the following enhancements: Notify users about the important events in a request's life cycle. Purchase Order Owner's name in Sender's name when sending PO Notification. You can now edit details of multiple requesters or technicians simultaneously. Approval notification to technician sent twice when using Internet Explorer (IE) has been fixed. Change list view now sports an enhanced UI for better user experience. Escalation notification configurations done for processing escalations during operational and non-operational hours will not be considered anymore. Each CI Type is defined with attributes and relationships. sensitive (other fields are case insensitive). Upgraded DHTMLX Scheduler component to version 5.3.6. But in 8.1, the Custom Setting button would be visible only to technicians with administrator privilege. When creating a new custom report (workstation) , in the advanced filter section instead of "Resource Status" getting listed in the drop down "sdp.inventory.asset.grouplistview.resourcesstatee" was listed has been fixed. SD-11546 - Incorrect translation for text if resolution time is elapsed then escalate, while creating a new SLA in Brazilian Portuguese Language. Template tasks can be set or unset using Custom Scripts,based on criteria. As of January 1, 2019, there are some changes made to the list of codes for which reporting is required. (In the existing version , site field is non-editable). Above is a temporary fix, we will bring back the asynchronous notification in our subsequent hotfix. is fixed. SD-10435 - Unable to create Custom report in French Language. Notify Technician when a request is rejected. SD-21095 - After upgrade to 7507, few requester are unable to see one or more fields when creating new request through new request creation form. Description Tool bar is not displayed. Error while adding a business service to an asset. SD-14044 - In Reports, Survey Module, only Rating is present which is a non-numerical value due to which rating is not allowed in column summary.Hence adding a new field in reports, rating value which is a numerical value of rating. Associate multiple incidents related to a problem, Associate a problem to an existing change request, Create and manage multiple tasks for implementing a problem fix or workaround. Click here to learn more. With Data Archiving one can archive old requests based on certain criteria like created date, completed date and so on. Only the users with Admin privileges on Servicedesk Server (where ServiceDesk Plus is running), will be able to upgrade ServiceDesk Plus. Due date of Request was getting set on a Non working day when Approval content is in single line in 'Submit for Approval' notify Option to override the values with the ones in Business rules on successful match. Acknowledge technician by E-Mail when a task assigned to a technician is closed. SD-9325 - Issue with item price with Non-English locale, price that is specified as 1234 is getting reset to 1.234. Ability to create custom forms for each request template.(Eg. HCPCS code 49422 was altered from a 10-day to a 0-day global. SD-20600,SD-15271- Improper error message while deleting / closing a request. Option to schedule request data deletion for both active and archived requests. This enhancements are required for the case so that value of Subcategory will be changed based on setting the value of Category through APIs. Importing user from csv file based on the app field name. Configurations changes done to the operational hours (Working time/Working Day) & SLA configurations (Escalate before/Escalate after) will be considered for new requests alone. Support to add new requester from request module, apart from adding In the helpdesk dashboard, the X-axis in the Request Summary and Request Inflow by Time widgets is not translated. Similarly user can perform update request, delete request, adding notes to request through http form submission (either through browser client or program). User Group based solutions, incident templates and announcements. Resolution column not displayed in TimeSpent report is fixed. Local Authentication Password Policy Configuration, Configure Zia under Admin >> Zia Configurations. Notifications will not be sent to technicians when the operation is performed by the technicians themselves. All of the procedure codes on the list were furnished by more than 100 unique practitioners defined by National Provider Identifier (NPI). 'Show Tasks' and 'Hide Tasks' has been added in Actions and in ScriptEditor for Tasks. Say, we have a custom filter added with "AND" criteria, with two columns and say "Subject" and "Requester" and then edit the same and click save, we could see the criteria gets changed. Some text might not get localised into locale languagues. Bill lines with modifier 50 (Bilateral Procedure) contributed twice the reported volume to the HCPCS-level total volume to reflect that the procedure was being done twice even though only one unit was billed. This RAND report describes how the reverse building block approach would revalue procedures with 10- and 90-day global periods using this newly-collected data on the number of post-operative visits performed. 'Location' field not available when adding/editing Workstation has been fixed. 19282 4/1/2015. https protocol in link is fixed. SD-13855 : When I add an holiday and save the date that appears is shown less one day. Issue in viewing the request details by requester if any of the user defined field is masked for the requester in the "request form customizer". Download the latest connector zip for integrating SCCM with SDP. Workstation list view was shown with ? Navigation buttons in the details page of request, problem and change has been disabled by default. It is set to grey by default. SD-11991 - While creating a new PO, unable to add Product name, Product Type, Vendor name with special characters like ( ' - single quotes ) in it. Now blank space will also be removed when any field is hidden through rules. In Asset, after creating a new group the details page displayed blank blocks is fixed. Support for adding invoice details and payment details to PO. SD-14010 - In the new request form, after filling the requester name (who is associated with an asset) in russian language, asset field remains blank. Otherwise, default date format supported will be "dd mm yyyy". 2) User Addition from instance based on ESM directory application settings. SD-9213 - The text "Shutting down" has been spelt wrongly as "Shuting down" during service shut down process. Click. Start the SDP Server. Tooltip content in request classic view is not translated. For this to work, press CTRL+SHIFT+R. Keep me Signed in - an option in the login page, which when enabled This feature uses Microsoft RDP and does not require agents to be installed in the remote machine. To learn more, Click here. Using Deluge scripting, you can build Custom Functions that can manipulate data within ServiceDesk Plus and external applications. SD-14013 - In some cases for requester login, data in request details page is shown as 'Not Assigned' even when there is data. has been fixed. Complete exclude list for Technician Auto Assign is not displayed in the UI. SD-13896 : Unable to file requests from OPManager and AppManager to ServiceDeskPlus because of the login problem. Assignment of category-based Technicians is now taken into consideration for all edit operations of Requests. In requests list view, the total records will be shown along with the links for next, last etc.. Notify Technician when a task is assigned. The merit-based incentive payment system (MIPS) program may impact your Medicare reimbursement in 2020. On reopening a request, the time frame from 'Closed' to 'Open' state is added to the due by time of the request. Customers have to redo the modifications again after the upgrade. Department name was getting duplicated when users were imported from AD is fixed. Option to enable / disable Remote Desktop Access permission for technicians. To configure global field and form rules for incident templates, go to Admin >> Incident Management >> Field And Form Rules. 'Copy problem solution and workaround to all associated incidents', is a SYSTEM operation. Recommendation notifications received from multiple cab members contain the same message. GET and GET ALL operations for the following "admin" configurations - Status, Level, Impact, Urgency, Priority, Category, Subcategory, Item, Request template. SD-9667 - When using single language license file (multi-language false) , in Self Service Portal, there is no option to change the currency Type. SD-14913 - When multiple reports are scheduled at same time, concurrent access exception is thrown and hence report creation fails. Find the feature under Admin >> Custom Trigger >> Execute Actions. set) in Non English language is fixed. Left side links are missing for the first time when logging in with a language other than english. Self Service Portal Settings is split into four tabs for easier categorization and accessibility. Under Admin >> Helpdesk Customizer, sub-lists of a list will open as a sub-section on the same page. SD-13849 : After upgrading to version 7.5 we are getting the word 'ACME' appearing at the top right-hand side of each report. Checklists allow you to configure and add little tasks or to do things in request templates for technicians to follow before closing/completing a request. Automatic assigning of tickets based on the availability and current ticket count of a technician. As of January 1, 2020, there are some changes required in which codes post-operative visits must be reported. Request 'Resolution' tab and 'Add Time Entry' button was not working Purchase Order approval mail sent earlier will no longer hold good after migration and the same has to be re-sent for approval. Customize the requester self-service portal by using the newly added themes. as the Scheduled Request is not getting added. Some technicians sets the 'Refresh frequency' to some value, say 3 or 5, After some time, he sets it back to 'Never'. SD-14867 - When a site is having "Refer" for operational hour/ holidays,copy or custom for other related settings and upon associating technician to a group under that site will save fine for the first time and editing the technician and saving subsequently will throw error. Cannot complete child task before parent task is completed. Group filter in request list view filter will be removed by default. To find the changed schedules: If the requester is filled based on English name, asset field is getting filled automatically. SD-14232 – Under Home tab, in global view total count of open requests is shown along with some text. Request Approval link not working in Outlook mail client is fixed. Announcement contents were not properly aligned in IE is fixed. In System log the time entry is not in 24 hour is fixed. Conversations are moved to a separate table. SD-9310, SD-13285 - Scheduled Asset scan causing ServiceDesk to become unresponsive, and causes OutOfMemory error. 19298 4419.46 9/15/2017. SD-8699 - Default Software report not working in MSSQL database. Default Billing and Shipping address specified in "Purchase Default Values" will not hold good after migration. Going forward, the application will be connected to Postgres with a specific database user credential instead of a superuser credential for better security. Creating a new Folder in report was throwing 'Folder name already PO Workflow includes three new states - Ordered PO, Invoice Received and Payment done. Subcategory/Item not getting populated during page edit is fixed. SD-14534 - Embedded images are broken when forwarding the closed request. Now a configuration is added (Admin -> Self Service Portal Settings), where this dynamic user addition can be restricted. SD-14912 - Value of date additional fields is not getting displayed in Request Details page. an option here to choose the fields to import from AD. Resolution field marked as Mandatory in Request closing rules ESM enables you to bring ITSM-like help desk service to other business functions in your organization. Windows Domain scan not working in French language is fixed. Option to choose the actual working date and time while adding The relationships can have relationship attributes. Role will be available ONLY when sites are configured. Users will not longer be able to customize the subsection colors. was getting added in DepartmentDefinition table is fixed. This is designed to mimic Business rules, wherein, specific Java classes can be invoked as action if the defined criteria is matched. Integrate ServiceDesk Plus with ManageEngine Site 24x7 to firefight incidents and monitor critical application servers from a single console. Change Tab not displayed in Non-English OS. Associate departments to Users in sites mapped to SDSiteAdmin. is fixed. exists' error is fixed. New SCCM to SDP connector (Mickey lite compatible) is updated in the resources section of the web page. Please note that you can directly modify the template of a service request into a different service template. SD-14119 – In Chinese Language, font size is very small. Departments marked (i.e. SD-14844 - Issue in displaying values in group field when creating new request in requester login when the requester belongs to a custom site – FireFox Issue. Image can be customized even after saving it. RAM frequency in Windows OS is fetched during workstation scan. SD-8487 - Announcement notification E-mails being sent as Plain text and not as HTML text. SD-13323 - Latest translated Properties file for Chinese Language included. http://localhost:8080/servlets/RequesterServlet, http://localhost:8080/servlets/TechnicianServlet, Requesters are allowed to: Edit/View profile. Tennessee Valley Asset Management Partners’ holdings in … SD-6052 - Issue in editing the holidays, date column did not have a date chooser. "Pass Through" Authentication will work only with Internet Explorer. Execute custom JavaScript code which can be used to create dependency among fields, remove some of the drop down values for Requesters login, custom validation for fields during submission of Request. JavaScript error while adding Dynamic Group in French language has been fixed. Request, Problem and Change work log information will now be available in a single table which will allow customers to take a unified work log query report of all modules combined. Categories are not listed in alpha order. SD-14666 - Login issue when importing users from Novell eDirectory and OpenLDAP servers. Product Type and Product Name can be filtered while creating a New Purchase order. Incident Templates are grouped based on the service category configured in the template. In MSSQL, Mail fetching was getting blocked - Issue Fixed. SDAdmins can include technicians or requests while configuring Technician Auto Assign functionality. Support for sending notification to user(s) upon installation of prohibited software. For requests raised via email, the requester's site will be set only if the site value in the default template is "Not Associated to any Site". Workstation assigned to a requester is not auto populated in new Approval state of the request changes to "Rejected" only when all the approvers reject the request. Technicians can now view change requests in Classic View. Request fields are compressed in 'New Request' form in self-service portal. Configuring 'Single Sign On' without importing users throws a blank screen. Access permissions to a Change Request and its operations will be based on the roles assigned to the Requester. Now, only technicians who are directly associated to the site will be listed. Inclusion of a new field to track the last updated time of the request. Introducing a new role "HelpdeskConfig" to perform all request-related configurations across the product. Requests can be closed only through the global edit/spot edit/ and inline edit options from now on. Request Approval pop-up is revamped for ease of operation. Providing an option to select the Site field in the Request Template. Medicare payment for most surgical procedures covers both the procedure and post-operative visits occurring within a global period of either 10 or 90 days following the procedure. Their own details if they are the On Behalf Of User. Click, Option to enable requesters to view request tasks. Invalid API key error occurs in the Assign technician option for some users. Javascript error thrown on clicking Reports in Russian Language Support for Client Access License (CAL) and Volume based Software licensing. Click, Using theme settings you can customize the application's default color and font. Active Directory is fixed. posted. To learn more, click, Admins can configure private and public reply templates. Execute scripts from ServiceDesk Plus to ManageEngine Desktop Central. a. CMS is required to collect data to use in valuing global surgical services by Section 1848(c)(8)(B) of the Social Security Act. SD-21509: Based on the confirmation from the user who performs the change in template for a request, all the field values (except Subject and Description) based on the modified template will be updated.

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