rooms to go google reviews

I am also happy to report she serviced my problem and scheduled a date to have my mirror replaced. Bought the Cindy Crawford sofa at Rooms To Go in December, 2020. The two friends that help me move it were more reliable than rooms to go delivery people. We can get no where. www.realthanks.com. Shop for individual pieces including leather furniture, tables, chairs, beds, mattresses, etc. Was going to try again on the 21st, but before I got a chance, I received a call wanting to reschedule for Feb. 3rd. Shop over 350 top rooms to go recliners and earn Cash Back all in one place. Best place to shop online for quality home furniture for less. The price level of this organization is high according to consumer reviews. - Tiffany. Review #2392721 is a subjective opinion of poster. not what salesperson indictaed. Today, I've received an email confirming delivery for the 3rd at a time that no one will be home, so now I will have to call them again, to explain this. Pissed Consumer © 2021 All We're sorry to learn that your table is damaged. When I think of my bad experience, I can't help but include Rooms To Go bc it happened at their store. Rights Reserved, You Are About to Contact PissedConsumer.com. 18 mth old couches look 10 years old and I am the only one that sits on them. I told them what the delivery driver said and the service rep said she would look into it. what I want to know when I'm going to hear back from you. They have continued to sell furniture during the pandemic and seem to be doing quite well but they continue to use the pandemic as an excuse for poor customer service. I told her I would be going into the Virginia Beach store and she said that was her store too, implying it would be a waste of my time. Google has many special features to help you find exactly what you're looking for. It kept giving me a message I was not authorized. CRAP! Samples, specials, scratch and dent, warehouse items at outlet prices. So I called rooms to go who could not get in touch with dispatch and said that now we have to wait till Monday as today is Saturday. In October we met with a salesperson Kristen at the avenues rooms to go in Jacksonville Fl . We're sorry to hear that you're dissatisfied with your extended coverage, and we'd be happy to look into this issue for you. @Valerie A. Why are calls going unanswered and people being on hold over an hour and still waiting. Overall, Rooms to Go brings a bittersweet review. Valerie I just found out they fixed the problem with the call back. Rooms To Go Furniture Store: Frisco, TX. I got scammed in the Rooms To Go store. they do not have a chat line which they say they do....don't o. I purchase a love seat back on 1/6/21 which it arrived at my home with the center console broken. It won't be long and the springs will break from sitting directly on them. My order [protected]. (1/30) The guys arrived and my husband said to leave it in the driveway because we were sick. I called the customer service line and spoke to A. Castillo and offered to send pics, which I did. In december a table was delivered at 7 a.m. and it was not the correct table. Rooms to Go - Newport News. I put this on my credit card and have filed dispute with them on room to go. He then called me and told me that he would not be able to offer any assistance. She says sorry for The inconvenience and goodbye and I said wait a second bye what? I purchased 2 recliner... On 10/25 I ordered the Cindy Crawford Metropolis sectional right arm facing chaise. The second set arrived on February 9th 2021. That is really crazy. @Jill Palmer We are processing your message. Can you please email us your order info to [email protected]? See BBB rating, reviews, complaints, & more. - Tiffany. they said ive exceeded the warranty for them to repair the rips. - Tiffany. We've forwarded your information to the correct department and requested that you be contacted as soon as possible. Closeouts, clearance items, furniture near cost, at cost, or below cost. The delivery guy stated he placed a call into customer service, which they were going to call me in 30 minutes to set up the repair of the console. I have video if you are interested. Please visit www.RoomsToGo.com where you can find the details to send us a text. Customer service said I needed to deal directly with store. We apparently cannot return or exchange the sofa because there is no actual defect. Review #2388744 is a subjective opinion of poster. Consumers are not pleased with Reliability and Exchange, Refund and Cancellation Policy. I'm ready to get my money back and go to Haverty's!! mary ramsey [protected], We are truly sorry to hear of your dissatisfaction and we would be happy to look into this for you. I have no idea what happened I am very upset, I have company coming I have no furniture. I didn't have my table for Christmas . he has 3 terminal illnesses and went stfaight to hospotal within a few days The algorithm is subject to change in future. He set up a new delivery at which time they would pick up the first set of barstools. Use this comments board to leave complaints and reviews about Rooms To Go. I was then told I had to talk to the "BACK OFFICE". For $250 I don't think that's unreasonable. Now I may not even have it for Super Bowl. We then moved to Texas, the seat broke because my 6-year-old son, who was 44 kg, jumped on it. We hope to hear from you soon. My concern is with the overall appearance and wear of the leather. We then moved to Texas, the seat broke because my 6-year-old son, who was 44 kg, jumped on it. Share Report Copy. Glad to hear you got things taken care of. The complaint has been investigated and resolved to the customer's satisfaction. The disrespect we have received from rooms to go, Been trying to resolve damaged product for 3 days, We bought a great sofa set from the Baco Raton FL branch of Rooms to Go. Best place to shop online for quality home furniture for less. The overall rating of the company is 1.8 and consumers are mostly dissatisfied. We look forward to hearing from you! We called to speak with the manager and an office person said no refunds we did not ask we asked to get what we originally purchased / bait and switch as product does not match receipt. The place should be called "rooms NOT to go". Order number [protected] Or find a store near you: over 150 stores … 1/27/2021 I called the 1800 customer service (third time I called because of hold times averaged 1hr 33 minutes and took several days to get through) to complain about the wear on leather recliner (order # 15334679i) I received the in December 2020. - Tiffany, We apologize for the long hold times. I was told the table was on backorder and a date was set in Dec. for me to receive it. The company also has a strong online presence with a variety of choices for shipping. Several hours later, after several calls trying to figure out what was really going on, I was told the driver shouldn't have said that, the delivery manager would call me in a little while, , and the customer service rep would call me on the 16th to schedule re-delivery if needed. - Tiffany, This is horrible to hear and we definitely need more details. It is so flat now that I have regular chiropractor visits. We have been buying from RTG for at least 20 years now, and this is such a disappointment. "Thank you for your reply. There is a major problem with customer service both online and by phone. I recently noticed a tear in a seam on our couch. Discount items, cheap furniture or home decor. I don't believe anybody knocked at my door I would've known. We called and asked for the right color it was no longer offered but we were told to pay 62 bucks and we could get a similar one different brand. About an hour later, I got a call from customer service wanting to schedule the delivery. I finally found out it would have to be rescheduled for today. Pam P, I get bed room order # 9878164 but I received a damaged bed I try to exchange but they told me they will send the other one end of march I told them to provide me with discount they only give me $100 but I need 70% off but they refuse I am so upset for the customer service. something. thr couch cost over 5k its a huge sectional leather couch. He said no problem. Running at least 35 40 mph. Review #2389887 is a subjective opinion of poster. This person donated to support our platform. I am going to the store tomorrow and potentially going to be looking for a refund. Also, the back cousins are under filled. I have been calling and emailing in regards to my damaged rug that I received but I have not received a callback , neither a response via email. Shop for individual pieces including leather furniture, tables, chairs, beds, mattresses, etc. Please chat or text with us by visiting www.RoomsToGo.com! Well, the furniture arrived broken and I am spending hours and hours on the phone without getting anyone to help me. You can find contact details for Rooms To Go above. I asked to talk to his supervisor and he refused. It was delivered finally on February 23, 2021. So I run downstairs and there's nobody outside. Will never again shop there again this is just poor customer service . I'm sure it will cost me more as I'll have to engage my attorney, Bough a Bedroom set about a week ago . At Rooms To Go Outlet, you’ll find fantastic deals on discount queen bedroom sets that range in style from the classical and elegant to the hip and modern. - Tiffany, We're sorry to learn you're not receiving the customer care that you deserve. fwaited over 2 hours on phone with warranty company and over an hour with rooms to go for NOTHING. Work-life balance at Rooms To Go is non existent. We bought a great sofa set from the Baco Raton FL branch of Rooms to Go. The cushions went flat not long after they were delivered and get worse as time go by. If that is truly the case (which I don't believe), then they should never have confirmed the delivery 2 days before, and it shouldn't have been on the driver's manifest. I paid a lot of money and I don't think they give a crap. By the way, they've had my money for almost 3 months! Please visit us at www.RoomsToGo.com and chat or text with us. By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions. Review #2388253 is a subjective opinion of poster. I did and then the person sent me an email with a link to cancel the order. As of the present date, January 12, 2021, I have not received a response from Rooms to Go. Company fixed the issue and I have been provided with full refund. A free inside look at company reviews and salaries posted anonymously by employees. Affordable home furniture for sale from Rooms To Go. I also called our sales person who sold us the furniture to see if he could do something. Having creative, caring, and passionate customer service is always a plus and receiving discounts is always nice. We understand that in your email you stated this began to occur shortly after receiving the furniture. THe bed is making squeaking sounds . J. Jorbye — USA. They were delivered on February 3rd 2021. We were told, "no mask, no entry" during President's Sale, however, I have been to this location numerous times over the past 2 months and purchased multiple items of furniture and have never been required to wear one. User's recommendation: do not buy from rooms to go and if you do.... expect two years of happiness and forget the extended warranty. I can't buy new couches because I'm still paying on these. They never answered my phone call, so I havent been able to ask them where my delivery is. I have called internet customer Sale and internet customer care and they keep telling me I need to talk to the other dept. BBB accredited since 10/1/1991. All rights reserved. We're sorry to learn that you're having difficulty reaching us on our live chat. Search the world's information, including webpages, images, videos and more. Can we help you find something else? User's recommendation: don't buy from them....months to get product. Felt I lost trust in Room To Go. Review #2388239 is a subjective opinion of poster. Very soon they will see the results for worst service. Original review: Feb. 2, 2021. Wide array of styles and colors. The fact that items get cheaper when an individual purc… As I said the couch and loveseat already have to be replaced and there is an obvious issue with the quality of the leather on the chair. Located Fort Myers, Fla., the firm supplies an array of furniture for living room, dining room, bedroom and leather, to name a few.It also offers a variety of home accessories, such as lamps, wall decor, rugs, bed linen products and decorative chairs. I need to have 2 pit marks repaired on recently delivered furniture. That being said, when I purchased furniture from Rooms to Go, I also bought some items from the nearby City Furniture location, and my experiences with the two stores were like night … After the delivery drivers left I noticed numerous scratches on the chairs. Please visit www.RoomsToGo.com and chat or text with us. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. Review #2389991 is a subjective opinion of poster. We are deeply disappointed to hear this! Although there are many positives, they have some downfalls that are difficult to overcome. The cushions are hard as a board and almost impossible to sit on, and is not even close in comfort to the one we tried out in the store. Furniture Stores in Seffner, FL. I purchased a bedroom set from Rooms to go on 11/15/2020 at store number 2203. Be sure to check back frequently to maximize your savings and take advantage of all Rooms To Go special offers. I usually check the reviews but, unfortunately, this time, I did not. Official Rooms To Go furniture outlet site. I already hate the fact that all my items are going to be delivered in pieces although delivery driver come... About 18 months ago I purchased a Cindy Crawford Home Palm Springs Gray Sofa and Apartment Sofa. - Tiffany, We're sorry to learn about your difficulty reaching out care center. Check our FAQ. They were in worse condition than the first. I am a disabled vet with degenerative disc disease, so I need a comfortable chair to sit in and haven't had one since Jan. 15th, and don't know when I will get one! Learn more, This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Looks terrible and only had about 7 months. This feature is currently under development. And if I am going to have to deal with Rachel Baker each time I have an issue, well I would rather get you pick up all the furniture and offer a full refund. Review #2378720 is a subjective opinion of poster. Rooms To Go Overview. So I walked around outside call dispatch and they were closed. Rooms To Go I bought a couch from rooms to go less than 2 years ago and bought a warranty. The recliner, I have only sat on it about 6 times, is already pulling from the seams and the leather looks like it has aged several years rather than 1 1/2 months. the couch is ripping at the seams across the top and has stains all over the couch. We refused it but because of that I spent an excess of 2 hours trying to wait to talk to a customer care specialist. Plus, in the past, I had made payments on a purchase for 90 days with Rooms To Go with no problem. I have received no response to e-mail dated for January 8, 2021, regarding concerns. Instead, they told me the next date for pickup would over... Cant get thru to customer service dont leave your number never call back and if you stay on line you will be disconnected. However, these issues were never reported directly to customer service so that they could be addressed in a timely manner. Never purchase from here. I bought a recliner that was supposed to be delivered on Jan. 15th. Guess what, they do not repair seat covers if the seem rips. The cushions started going flat within a week. Review #2392056 is a subjective opinion of poster. Rooms To Go Furniture Store: Port Richey, FL. It is the most God-awful uncomfortable sofa ever. She said I'll do my best to get back with you as soon as possible. 652 Rooms To Go reviews. Keep up the great work! Reviews show the authentic opinion of your customers. If has been a constant problem. 1. Find Reviews, Ratings, Directions, Business Hours, Contact Information and book online appointment. Thank you Tiffany, I am looking forward to the new loveseat that should arrive on 2/02/21. I am 71 and my husband is 74 we did not feel comfortable moving furniture ourselves. Kenny, This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. I am still dealing with my delivery issue, tried something different today. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. so if the quality is bad no coverage. The link did not work! The sofa was delivered in December but was defective and the wrong color. - Tiffany. The overall rating of the company is 1.8 and consumers are mostly dissatisfied. Rooms To Go was first mentioned on PissedConsumer on Jun 13, 2007 and since then this brand received 2550 reviews. Cindy Crawford Home Palm Springs Gray Sofas, Lainey Fontes — Lehigh Acres, Florida, USA, Michelle D. Jones — Birmingham, Alabama, USA, terrible customer service, broken items and lies, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. Shop today. Feb 19, 2021. Review #2380583 is a subjective opinion of poster. What is so difficult about that? Review #2379000 is a subjective opinion of poster. Discuss the issues you have had with Rooms To Go and work with their customer service team to find a resolution. I bought a patio Set with all matching pieces and got all but the table 4 weeks after my purchase. We purchased the extended warranty protection at the time of purchase. We have several mistakes with our orders totaling about $5000. Also, I wanted to confirm that Rooms to Go was going to waive the delivery fee due to the fact that the company representatives (e.g. ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. No set schedule and mandatory holidays and weekends. I would never recommend this place to my worst enemy. I have found that they won't answer if you elect to stay on the line until someone is available to answer the call, however if you put your number in for a call back, it only takes minutes to receive that call. I had great service here & here is the best part, they can deliver your stuff two days later. - Tiffany. Like me very many more are regranting. Thank You for Your Reply! Most commonly, consumers tend to contact Rooms To Go to ask questions about: Shipping and Delivery, Payments and Charges, Product/ Service. The men left two chairs but took the broken one. I told her at that point I would be going into the store and show the pics to the store manager and ask for assistance. I tried to return the pieces that have not arrived yet to avoid the hassle and frustration but was told they won't take any returns. Needles to I never received a call, I call Room To Go customer service (800)766-**** three times, each time the rep gave me a different story and today is 1/20/21, which I had to contact my creditor to stop payment to Rooms To Go. I was informed my bed would be... Fast & efficient, this company is head above their competitors when it comes down to taking care of their customers! After reading the other online reviews I was very afraid to purchase the furniture I fell in love with at Rooms to Go. Share your voice on ResellerRatings.com The set I bought included a recliner, couch and loveseat. Please visit us at www.RoomsToGo.com and chat with us or send a text. They forgot to tell us about paragraph 2 . Samples, specials, scratch and dent, warehouse items at outlet prices. Its a great place to start & maybe finish if you have more than one room to furnish. I told them unless they can get it to me on a Saturday or after 5pm, no one can be home for delivery, as my employer has said the only way anyone can take time off is if they are COVID positive. I had all my old stuff removed last weekend. We called Kirsten who told us to pay 500 dollars to get sofa back. On January 8, 2021, I sent an e-mail to confirm that all of my living room furniture would be delivered on one date (January 16, 2021) and not over multiple days. - Tiffany, Please visit us at www.RoomsToGo.com to chat with us, and we'd be happy to discuss this further. - Tiffany. He also said it would still be delivered that day. We regret that the sales person told you this would not covered and did not advise you to contact us about this issue. The truck showed up, but the recliner wasn't on it. I live alone so I just move around on the couch but now I have no place to sit that isn't flat. There are long wait times. ", "You will regret like me. Please chat with us at www.RoomsToGo.com and we'd be happy to look into this for you. - Tiffany. Google trusts your customers Google trusts reviews for a simple reason: they want to give their users the best search results. For the quickest assistance, please visit www.RoomsToGo.com and send us a text, or chat with us! My pregnant wife and I recently purchased a $1700 bed and chest from Virginia's only location of Rooms To Go located in Glen Allen. Please send us an email to [email protected] with your order info and we'd be more than happy to look into this for you! This has been my second worst experience with rooms to go and somehow I just keep going back. mattress is so bad that we slip down off non firm sides. It looks like the webpage you were looking for is being renovated. It would be nice if you could ever speak to someone. This is horrible to hear and certainly not the experience we expect any of our customers to have! We discussed with the salesman that we had a mattress already and he advised that due to the bed being a storage bed no box spring was needed. hs one is just like their cheap one I ordered a couch a chair and ottoman and a couple of pillows I also bought a few lamps that I took out of the store that day. 430 customer reviews of Rooms To Go. We purchase a $5,000 couch. Furniture shopping will never be the same! That was it I checked the delivery status going forward and they had moved on to all their other deliveries. Review #2390893 is a subjective opinion of poster. Very unsafe. I explained to her the situation and she told me it was not a manufacturer issue and she would not be able to assist. Still waiting for call back. Rooms To Go Complaints & Reviews. I immediately took photos and called customer service and emailed the photos to the person I was speaking with. Google reviews help you rank higher in search results in two different ways. When he did not respond to my first email of pictures, I sent another email asking him to acknowledge he received the first email. Rooms To Go ranks 316 of 1502 in Furniture and Decor category. Initial Rooms To Go complaints should be directed to their team directly. Find weekly special offers that can be used at any of our furniture outlets. I went online and bought another one. The sales person was asked if we could get the old furniture put in garage. I will never ever buy this brand again, and will never recommend the product or Rooms To Go again. This needs to be investigated. Start pay is $11 and sales make more than us even if they don’t sell anything. The response is Sorry this happened to you but if you give us $66 x 5 for new cushions we will be more than happy to send them to you. They need to investigate why customers are being left on the line for extended periods of time. Rooms To Go Reviews and Complaints @ Pissed Consumer Page 2 Google’s Meet videoconferencing service is getting breakout rooms, but they’ll only be available to G Suite Enterprise for Education customers at first, according to a Google … RTG, this is not customer service.. Review #2381907 is a subjective opinion of poster. So I tried to call at 9:30 eastern but the message said they closed at 8pm. Worse piece of furniture I have purchased. For the quickest assistance, please chat or text with us at www.RoomsToGo.com! I have since tried to call and can't get through. On 12/10/2020 I bought a living room set. Use this comments board to leave complaints and reviews about Rooms To Go. Or find a store near you: over 150 stores … If you'd like to discuss this in further detail, please chat or text with us by visiting www.RoomsToGo.com. We definitely need more information on this. I have been calling rooms to go for three days . Furniture delivery. We sincerely apologize for any disappointment this causes, and we hope to better serve your needs in the future.". So now, I have lost half a day's pay (a little less than $200), they want me to lose that pay again - which I can't do anyway, and I don't have a recliner to sit in because I had my old one removed just before my original delivery date. We would be more than happy to help in any way that we can! Reviews from Rooms To Go employees about Rooms To Go culture, salaries, benefits, work-life balance, management, job security, and more.

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